Refund policy

Return and Refund Policy

Thank you for shopping with us! We want you to love what you ordered! However, if you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 30 days from the date of purchase.
  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging with all tags attached.
  • Sale items, clearance items, or gift cards are non-returnable and non-refundable.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [info@myfarmsupplies.com] with your order number and reason for the return. Alternatively, you can fill out the return request form on our website.
  2. Return Authorization: Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.
  3. Ship the Item: Pack the item securely in its original packaging, including all original tags and receipts. Clearly write the RMA number on the return package.
  4. Send It Back: Ship the item to the address provided in the return instructions. Please note, the customer is responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong size or defective item).

3. Refund Process

Once we receive and inspect your returned item, we will process your refund to the original payment method. Please note:

  • Refunds may take 5-10 business days to appear on your account, depending on your payment provider or bank.
  • If the returned item does not meet the eligibility requirements outlined above, we may reject the return and send the item back to you at your expense.

4. Exchanges

We do not offer direct exchanges at this time. If you would like a different size, color, or style, please initiate a return for a refund and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [info@myfarmsupplies.com] with a description and photos of the damage. We will assist you in processing a return or exchange at no additional cost to you.

6. Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Final sale or clearance items
  • Worn or washed apparel
  • Underwear, swimwear, or other intimate items (unless defective)

7. Late Returns

Returns made outside of the 30-day window will not be accepted. If your return is postmarked after the 30-day period, we may offer store credit at our discretion.

8. International Returns

For international orders, customers are responsible for return shipping costs and any customs duties or taxes incurred during the return process. Please ensure the item is securely packaged and meets the return criteria.

9. Contact Us

If you have any questions or need assistance with your return or refund, please contact our customer support team at:

  • Email: [info@myfarmsupplies.com]
  • Phone: [1 (971) 300-3469]
  • Address: [1421 NE Granger Ave., Corvallis, Oregon 97330]

Thank you for shopping with us, and we hope to serve you again soon!

Note: This policy applies to all orders placed on our website and may be updated periodically. Please check this page for the latest version.